Research examined the ability of mindfulness* to explain mental health, job satisfaction, and performance of customer service centre workers in the United Kingdom (n=412).
The researchers found that mindfulness predicted mental health and an objective measure of performance over and above job control, negative emotionality, and locus of control. These beneficial effects of having more job control were enhanced when people had higher levels of mindfulness.
Journal of Applied Psychology, 2003, Vol. 88, No. 6, 1057–1067
* Mindfulness is the willingness to experience thoughts, feelings, and physiological sensations without having to control them or let them determine one’s actions. There is now substantial research showing that mindfulness is a major individual determinant of mental health and behavioural effectiveness